Okay, I'm going to try this one more time here:

TLDR: I have screenshots from miHoYo support saying they recognize my account got stolen, but will let the account thieves keep my account because they spent more money on it after they stole it :https://imgur.com/a/53unbSW

**Long version:**About a month ago, my account got stolen. I don't know how it was possible, but the email address tied to my account was changed without any confirmation code to my email. I even checked the login history on my email account to confirm that they didn't somehow have access to my email as well (which would be crazy, because I use two-step verification on it)

I contacted support immediately, and provided all the necessary information including screenshots of the purchases on the account. They responded within a couple days saying that the information is "exactly" what they needed, and they will begin restoring my account (Top screenshot).

I waited 3 weeks before getting another response. In this response (Bottom screenshot), they confirm the account was stolen, but says that they can't actually restore my account because whoever stole it had bought some top-offs on the account after they stole it! Apparently that's all it takes to keep a stolen account: just add some money to it.

This is very frustrating considering I had already spent quite a bit on the game and had put in over a 150 hours into the game by that point. Am I out of option and just have to take the loss?

Edit: For those requesting proof this is real. I posted a video clicking through my support ticket. (The mods won't approve it, so you'll have to look under my account.)