Dear suhu-suhu yang ada disini, mau tanya balas email gini gimana ya?
ceritanya ane dapat dapat email dari airasia kalau penerbangan ane di april 2017 di batalkan dari maskapai airasia
karena penerbangan dari kota ane ke semua penerbangan baik inter or domestik sudah ga ada..
so ane mau refund, tapi malah dapat email ginian,
please help...
sorry kalo salah ruang..
thanks


Dear Sir / Madam,

Good Day,

Regarding your booking number T8MHVR, we would like to reconfirm with you whether you want us to process which Service Recovery Option (SRO) below:

Service Recovery Option as below:
.
i) Credit shell valid for 180 days.
ii) Full Refund.
Appreciate your confirmation.

Thank you and have a nice day.

Regards,
Deveniswari
Refund Support Team (RST)
AirAsia Global Shared Services Sdn Bhd.