Requirements:
Minimum Bachelor\'s Degree from any field
Fluent in English Language (verbal and written)
At least 3 years of working experience as Call Center Supervisor
Preferably Manager / Assistant Managers specializing in Call Center Industry
Computer literate (Ms. Word, Ms. Excel, Ms. Power Point)
Good analysis and planning ability
Motivated and able to work under pressure

Job Descriptions:
To lead unit consisting of several call center projects with Supervisor, Team Leader, and agents for
quantitative and qualitative improvement and clients\' satisfaction
To be responsible for the result of each project in the unit
To plan for human development to promote staff to higher level
To keep good relationship with clients and do internal coordination with other division
Emergency control and risk management

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