BSD Smartfren ZTE Project

Need Surveillance Network LTE Engineer

Requirement
Diploma/Bachelor Degree
range salary 3.5 - 4 Million
Have experience NOC at least 1 years/Fresh Graduate welcome
Good English, writing, conversation
Knowledge about Telecomunication (major education priority)

-Monitor and manage CDMA/ LTE network alarm events, service outage, network performance deterioration, customer complaint from alarm panel, constant monitor and analyze network -performance consistently. This also includes providing escalation and notification of Minor, Critical and Major incidents/outages.
-Monitor alarms and performance information on the 24x7 basis.
-Perform initial analysis to identify issues follow by restoration if possible (1st line of Support).
-Perform periodical network backups and health checks to determine network status.
-Respond to Network Customer Support Team within agreed SLA time frame.
-Create and update/manage trouble tickets for any detected problem.
-Ensure all docket information are capture in activity log
-Managing technical escalation to ensure faults is rectified within agreed SLAs.
-Perform Escalation and Notification to keep management and other business units informed during system outages.
-Assist the FO shift leader in producing activity report for KPI calculation.
-Check and certified new network elements to be commissioned in operation environment within agreed KPI. (BIS)
-Assist the operation team in process improvement and ongoing development of tools and system.
-Ensure proper work progress, shift handover, data communication, team work spirit…etc.

Stay work at BSD

email to: Abdul.Hafizh1@zte.com.cn