IN YOUR ROLE AS AN ENGINEER, YOU WILL

• Be responsible in resolving technical issues and providing support to stakeholders;
  
• Be responsible in helping to improve reliability, stability and scalability challenges with other engineering teams;
  
• Resolve technical issues that cannot be resolved through normal operations and maintenance procedures and provide leadership on outage calls in order to drive issue resolution and limit impact to the user;
  
• Collaborate with the Engineering, Product Development, and Customer Service teams as required in order to drive long-term product improvements;
  
• Participate in “standby” on an as needed basis to ensure that expert level support is available on a 24×7 basis;
  
• Support the development and delivery of training programs and support documentation to other departments on new operation, maintenance, and troubleshooting procedures;
  
• Provide guidance to the Engineering and Customer Service teams with the validation and deployment of new products and services to ensure trouble free application changes;
  
• Provide expert on-site and remote support during major software upgrades.
  

Our Idea Candidate:

• Preferably a degree/pursuing a degree in computer science, software engineering, information technology or related fields (but not mandatory);
  
• At least 2 years experience related to support or operations;
  
• Knowledge in mobile operating systems (iOS, Android);
  
• Excellence in problem solving and troubleshooting skills on mobile hardware and software;
  
• A strong understanding of support flows and procedures;
  
• Familiarity with working via online tools like Zendesk, Google Calendar, Web based email, etc;
  
• Knowledge on how to debug basic mobile hardware and software issues;
  
• Fluency in both English and the local native language such as Malay, Chinese, Tagalog, Thai or Vietnamese;
  
• Knowledge of customer service principles and practices;
  
• Ability to work independently and remotely;
  
• Ability to work well under pressure.
  

if you are interested to be part of us , please send your details profile at timothy.lau@grabtaxi.com